MOBILE APP
PRIVACY POLICY
Please read this document carefully
Privacy Notice
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This privacy notice (“Privacy Notice”) describes how Sweetnote Music Services Limited and its
subsidiaries and affiliates acting in its role as the data controller (“Sweetnote Music Services
Limited”, “our,” “us” or “we”) may collect, use and share information relating to you as an identified
or identifiable natural person (“personal data”).
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Please carefully read this privacy notice in its entirety before using our websites, email notifications,
mobile apps, social media apps, widgets, and other online services of Sweetnote Music Services
Limited (the “Services”). This privacy notice will clarify to you what data we collect, how we use and
share it, and help you understand your choices concerning to that data.
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About Us
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Sweetnote Music Services Limited
12841182
Unit 70. Capital Business Centre, Carlton Road, South Croydon, CR2 0BS
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Contacting Us
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If you wish to exercise your data privacy rights in line with this notice, or if you have any questions
about your data privacy rights our contact information is as follows:
Nominated Data Protection Person
richard.mander@sweetnote.co.uk
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For individuals outside the EEA:
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richard.mander@sweetnote.co.uk
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Overview
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This Privacy Notice only governs the use of Sweetnote Music Services Limited services that
specifically link to this Privacy Notice.
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Personal data we collect about you when you use our services
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When you use our services, we may collect personal data from you, including but not limited to:
Name email username phone number company and address other contact information
Credit card number billing address shipping address security code and other payment
transaction and verification details supplied when you provide payment information
Information you show interest in regarding pages and product viewed items added to your
shopping cart ads you clicked on emails sent by us opened by you browser type OS IP address
and location information. This information is collected by us and used as analytical
information.
Your mobile device OS by way of mobile device identifier embedded either by us or by another
commonly used mobile device identifier.
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We collect personal information from third parties via usage data, including but not limited to:
Your email address and other personal data collected about you may be forwarded to the
Company by a third-party website when you request for us to contact you through such a thirdparty
website
Your personal data may be forwarded to the Company when you opt in to participate in a thirdparty
offer or application or feature such as live chat or by interacting on one of our social
media pages or a similar app or feature on a third-party website
Additional personal information may be forwarded to the Company from a third party in
combination with personal information we collect through your use of our services. This is in
order to enhance our services to focus particular content we provide and to offer various offers
and opportunities available to purchase products or services that we feel may be of interest to
you based upon the analytical information we have collected.
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We will apply the terms of our Privacy Notice and Data Protection Policies to any personal
data we receive from third parties unless we have disclosed to you otherwise. the Company is
not responsible for third parties' distribution of your personal data.
How we use your personal data
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We may use your personal data for the following purposes, as permitted by data protection
regulations and legislation:
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Purchases: We may use received contact information and received payment information to
process and fulfil purchases you make through our offered services.
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Customer Service: We may use your received contact information to respond to any questions
you ask us about our products and services and to communicate with you generally about
offers competitions surveys or sweepstakes. To adequately respond to any queries we may also
request information about your industry and other relevant questions regarding your interest
in our product.
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Feedback: We may use information such as your username email address purchases and other
relevant user-generated content you provide when you comment on or review our products.
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Website Registration: We may use your contact information when you create an account with
us in order to allow us to provide you with a more personalised user experience.
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Analytics: When you use our services we automatically collect and use data for analytical
purposes to allow us to improve your experience with us and our services and to target market
relevant products for you.
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Marketing: We use personal data to determine what products may be of interest to users
provide relevant marketing communications and to carry out market research. We may also
use information provided including industry information to generate information of products
owned experience with products and other user generated content to allow us to market
services effectively.
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Location-Based Services: We may collect user location data including address and/or postal
code to provide locations of stockists of our products or other appropriate location
information.
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We may also use your personal data in different ways that are consistent with the abovedescribed
purposes to administer our websites and provide our services to you
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Legal Bases for the Processing and Consequences
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Sweetnote Music Services Limited rely on the following legal bases for the collection, processing,
and use of your personal data:
The processing is necessary to provide our services as requested by you;
Your consent;
The processing is necessary for the performance of a contract to which you are a party, or to
commence at your request before entering into a contract;
The processing is necessary for compliance with a legal obligation to which we are a party;
The processing is necessary for purposes of legitimate interests pursued by a third party or us,
except where such interests are overridden by your interests or fundamental rights and
freedoms which require protection of personal data; such legitimate interests are the
fulfilment of the processing purposes set out in this Privacy Notice.
Generally, the provision of your personal data is voluntary.However, in some cases, it is necessary to
enter into a contract with us or receive our products or services as explicitly requested by you.
By not providing your personal data may result in disadvantages for you. However, unless otherwise
specified, not providing your personal data will not result in legal consequences.
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Personal data shared with third parties
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We will only ever share personal data with companies, organisations and individuals outside of
Sweetnote Music Services Limited , as explained below.
Recipients within Sweetnote Music Services Limited and Third Parties. We may share your personal
data with affiliates of Sweetnote Music Services Limited and other companies worldwide, including
unaffiliated agents, suppliers or manufacturers, in order for these companies to contact you about
relevant products, services or other offers that may be of interest to you. We may also share your
personal data with relevant business partners.
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Subject to the categories of personal data and the reasons for collecting personal data, your data
may be shared with and provided to various entities within our internal departments. For example,
IT, marketing and sales departments may have access to your data, depending upon product orders.
Other departments, such as finance, auditing, legal and compliance, may require access to specific
personal data, albeit on a “need to know” basis.
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This Privacy Notice does not oversee unaffiliated third-party websites or any other website that does
not link back to this Privacy Notice.
Service Providers. We share personal data with both affiliated and unaffiliated companies. These
companies perform certain tasks on our behalf related to our business. These service providers
include, but not limited to:
Payment Processing
Market campaigns
Location services
Website analysis applications
Mobile app analysis
Data service providers
Customer service providers
Electronic and postal mail services
Marketing companies
Media services
Social commerce services for example forums reviews and ratings
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Tax management
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Any third-party service providers we use will receive your personal data only as necessary to
perform their role and are instructed not to use your personal data for any other purposes.
We will use and disclose your personal data as permitted by data-protection laws and regulations as
follows:
To comply with legal processing and responding to requests from legal, public and government
authorities.
To enforce our terms and conditions, including investigating potential violations;
To detect and prevent fraud, cyber security or other technical issues;
To protect our business operations or those of our affiliates;
To protect the rights of our customers, our company, our property, and that of our affiliates
and others;
To allow us to pursue remedies or limit any damages that we may sustain.
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Business Transfers
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As our business continues to develop, we may at some time sell or buy additional products, brands,
subsidiaries, stores or business units. In this respect, we may share or transfer personal data we
hold about you with third parties as part of transactions including but not limited to company
reorganisation, sale, merger, assignment, joint venture, transfer or disposition of any or all of our
business, brands, subsidiaries, affiliates, or other company assets.
Customer information is typically a part of a business asset to be transferred but remains subject to
any pre-existing applicable Privacy Notice.
We may share aggregated data that has been anonymised (data that is not identified) with third
parties – for example, publishers, advertisers or associated websites and, accordingly, this data will
be publicly available. An example of when we may do this is when we wish to share information
publicly to show trends about the use of our services or products.
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Links to Social Networking and other Third-Party Websites
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Our services contain links to social networking websites and other third-party mobile applications.
These are operated and controlled by third parties. While we endeavour to link to reputable websites
that equally share our high data privacy standards, we cannot take responsibility for any content or
privacy practices deployed by these third party websites. Any personal data you provide to such
third-party websites will be collected by that third party and not by Sweetnote Music Services
Limited and will be subject to that third party’s privacy policy, rather than Sweetnote Music Services
Limited Privacy Notice. In this situation, Sweetnote Music Services Limited shall not be responsible
or have any control over that third party’s use of any personal data you provide to them.
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Your Rights
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If you have declared your consent regarding certain collecting, processing and use of your personal
data, you can withdraw this consent at any time with immediate effect.
Further, you have the right to object to the use of your personal data for marketing.
Please note that the rights mentioned above and below may be subject to modification under the
applicable data protection law.
For the avoidance of doubt, this Privacy Notice applies only for data subjects located in the EEA:
Right to request access to your personal data
You have a right to request from us confirmation as to whether or not your personal data is being
processed and, where that is the case, to request access to the personal data.
The access information includes information regarding the purposes of the processing, the
categories of personal data concerned, and the recipients or categories of recipient to whom your
personal data is disclosed.
You have the right to request and receive a copy of any personal data we are processing. However,
in the case of repeated requests, we may charge a reasonable fee based on administrative costs.
Right to request rectification
You have the right to request that we rectify inaccurate personal data concerning you.
Right to request erasure (Right to be forgotten)
You have the right, in certain circumstances, to request from us the erasure of personal data
concerning you, and we are obliged to erase such personal data.
Right to request processing restriction
You have the right to request that we restrict the processing of your personal data, in such cases.
Right to request data portability
You have the right to request and receive all personal data concerning you, which you have provided
to us, in a structured, conventionally used, easy to read format. You have the right to transmit this
downloaded data to another entity without obstruction from us.
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Right to object
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You have the right to object at any time to the processing of your personal data by us.
In this case, we can no longer process your personal data.
Such rights to object may especially apply if Sweetnote Music Services Limited collects and
processes your personal data for profiling.
You also have to right to object to the use of your data for direct marketing purposes.
If you exercise this right, your personal data will no longer be processed for such purposes by us.
If you wish to exercise this right, please contact us at Yes
Please note that this right to object may not exist if your personal data processing is deemed
necessary to facilitate the creation of a contract between you and Sweetnote Music Services Limited
or to execute a contract already concluded.
If you have already provided us with your consent for direct marketing purposes, for example, you
have completed an online form or actively subscribed to our newsletters; you can withdraw your
consent as already explained within this Privacy Notice.
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Rights in connection with automated decision-making
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Concerning automated individual decision-making, you have the right to
Request human intervention
Express your point of view
Contest the decision.
You also have a right to complain with your local data protection supervisory authority.
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Data Retention Periods
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We retain personal data for as long as necessary to provide you with the services and products
requested.
Once you have terminated your relationship with us, we will either destroy your personal data or
anonymise it in line with the GDPR requirements ensuring that data can never again be identified.
There are some exceptions where statutory retention requirements are in force, for example, for
taxation or legal purposes.
Where you show interest in our products and services and allow us to send you marketing
information, we may retain your contact details for a more extended time.
We may also be obligated to retain your personal data after the contractual relationship termination
if it is necessary to ensure compliance with applicable laws or if we need to maintain your personal
data based on establishing, exercising or defending a legal claim. However, this will be on a need to
know basis. To this extent and as far as possible, we will restrict any processing of your personal
data to such limited purposes as required for the above and, in any event, destroy personal data
once any legal bases are fulfilled and terminated.
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Children
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This website and our services are not intended for children and we do not knowingly collect data
relating to children.
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California Consumer Privacy Act
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How we collect your personal data
We use third-party tools to facilitate, operate and manage our website. These tools use cookies and
other tracking technologies. Such tools are created and managed by parties outside our control. We
are not responsible for what information is actually captured by such third parties or how such third
parties use and protect that information.
The third-party tools we use on our website will only insert cookies and other tracking technologies
if consented by you. We track your consent once you click ‘Accept’ on our Privacy centre. You can
manage your permissions by Setting of Privacy.
Service Providers, we use to collect data
We employ third party companies and individuals ("Service Providers") to facilitate and make our
website accessible to our visitors. These service providers have access to your personal information
only to perform these tasks on our behalf and are obligated not to disclose or use it for any other
purpose.
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How we use your information
Any personal information collected from you will be processed for the purposes of performing our
contract with you, for legitimate business reasons, to comply with our legal obligations or where you
have consented to our use of your information.We may use your personal information for the
following purposes:
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Alterations to this Privacy Notice
We may amend and update this Privacy Notice from time to time.
We will notify you of any such changes, including when any proposed changes will take place.